Traditions Muzzleloaders

So this has been a issue for awhile now. I took my Traditions 209 inline out before the muzzleloader this year to do some shooting and make sure it was still on paper. I have three muzzleloaders but this one is my fav because it is accurate as heck. So I take this thing home to do some clean up for the hunt. I inspect the breach plug and its got a crack running towards the threads and does not look safe at all. I call up Traditions and tell them and the rude individual on the phone for their customer service states "a crack sounds like normal wear and tear", he then states I need your serial number to verify this. I then call him back and he states "the serial number states this gun was built over 6 years ago there is nothing we can do" he then hung up. I would have bough a new breach plug but the man at this point hung up on me and gave me no other option but to call back in. I called back in and talked with someone else finally, she stated she would send me out a new breach plug as this is not a wear and tear issue, and that stripping the breach plug is but a crack is not. I got to thinking finally there going to make this right, well in the end I have yet to get the part that I requested back in August. Well I call them last week and get the same guy on the phone he states "this is a wear and tear item, and I stopped the part from going out". My issue is at no time did this man look at a photo of the crack, and at no time would he accept a copy of my sales receipt dated from three years ago when I mail ordered this thing from dixie gun works. Also that warranty card I filed with them, you guessed it never placed on file. So needless to say I have purchased a new breach plug at my own costs $10 (bet it cost them 4 to make), and I will never by a Tradition's Muzzleloader again. Thank Jebus that I have a Tompson Center Hawkin. This muzzleloader will stay but I will never buy another one from this company, and I would urge everyone else to stay away from them. I can see it now he only shot 30 shots out of the thing but thats wear and tear (I had not shot it much it was on one hunt and two sight in sessions before the crack). PM me if you would like photos to back this up.

So, they shot good customer relations in the foot and probably lost some sales in the future for a $4 part. Not very good business.

txhunter58

venor, ergo sum (I hunt, therefore I am)

Not at all. Years ago I had a issue with a sight that broke when i dropped my other Tradition's muzzleloader and it was during a hunt. They next day air shipped me the sight at no charge to me. I don't know what happened since then but I can say one thing its a 180 difference.

After calling Traditions last week and telling them about this forum and my post on here, I got a replacement breach plug. This is very nice as now I have a spare. My whole issue was the customer service, I was at first willing to just pay for the darn thing. I figured everyone needed a update on this, as they came threw eventually. I would definitely overhaul the customer service if I was the CEO FYI.