Mule Deer, Elk and Western Big Game Hunting - MonsterMuleys.com

Zeiss customer service

 
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COtransplant
(122 posts)
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Aug-27-17, 
07:40 AM (MST)
"Zeiss customer service "

Anyone else had issues with them? I shipped off my favorite binos in June to have scratches repaired/replaced. Followed the directions and shipped them off in a Pelican case. No word from the company until I contacted them in late July. Then I get a blowoff email about changing offices and they will get them done " if they have parts" and gonna cost $300.
As of today, I still haven't got my glass back. I have a mountain goat hunt starting in about 3 weeks. Told the fella I spoke to on Friday, again...if you can't get them done, just send them back. I need them.
Is it common to take 3 months to get a repair completed? I'm a Zeiss fan, love all my Zeiss products. But their response time SUCKS. No way it should take that long to repair or reply.
Hate to say it but Vortex looks more attractive every day. Cheaper and no questions asked warrantee available at any store. Cousin swears by his Vortex. If I didn't feel like I got 10% better clarity on my Zeiss I'd have swapped long ago.
Your thoughts?

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  Table of Contents  

 Subject   Author   Message Date   ID 
 RE: Zeiss cust...  BIGJOHNT      Aug-27-17   1 
  RE: Zeiss cust...  Stubaby      Aug-27-17   2 
 RE: Zeiss cust...  Dirtbag      Aug-27-17   3 
  RE: Zeiss cust...  kilbuc      Aug-27-17   4 
 RE: Zeiss cust...  COtransplant      Sep-02-17   5 
  RE: Zeiss cust...  Dirtbag      Sep-03-17   6 
   RE: Zeiss cust...  nripepi      Sep-05-17   7 
 RE: Zeiss cust...  oilcan      Oct-06-17   8 

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BIGJOHNT
(3355 posts)
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Aug-27-17, 
08:35 AM (MST)
1. "RE: Zeiss customer service "

Vortex doesn't even come close to Zeiss . I have used Zeiss binoculars and spotters in the past super clear. It may not be as well known in the hunting world. Before the internet and the handing out of optics to outfitters. Karl Zeiss where the go to glass. The old school company many not be set up to do repairs and have great turn around times. I am not defending them in any way. Having yours that long is atrocious. I am assuming they are trying to sell new glass rather then doing repairs. On the other hand. Vortex is really good at doing repairs. 😁😁

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Stubaby
(976 posts)
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Aug-27-17, 
11:28 AM (MST)
2. "RE: Zeiss customer service "


Go with the green ones from Austria with the silver birdie on them. Best of both worlds.


"That's a special feeling, Lloyd"

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Dirtbag
(97 posts)
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Aug-27-17, 
12:02 PM (MST)
3. "RE: Zeiss customer service "

Ummm.....not the customer service I would expect from Zeiss. I too am a loyal Zeiss user. Own four pairs of their optics and love everyone,however I have never sent anything back in for repairs. Sounds like you need to speak to right person in customer service.
Let us know how this plays out.

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kilbuc
(1957 posts)
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Aug-27-17, 
03:52 PM (MST)
4. "RE: Zeiss customer service "

A tuff call. But I would call them every day til you get repaired or sent back.

this should not be tolerated!

from the "Heartland of Wyoming"

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COtransplant
(122 posts)
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Sep-02-17, 
02:06 PM (MST)
5. "RE: Zeiss customer service "

So I called back Friday. Got ahold of another fella in their service dept that was quite apologetic. Promised he would call back soon as he could figure out what was up.
He did call back! Seems as though balls got dropped a couple times due to unexplained circumstances, but the binos had to be shipped to Germany for repairs. Don't have the equipment here for it. Just shipped out, and gonna be 6-8 weeks to get them back.
After reiterating my problem with a shortly upcoming hunt, he said they would ship me a loaner pair to use until mine get back across the pond. That's more like the service I expected from Zeiss!

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Dirtbag
(97 posts)
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Sep-03-17, 
11:24 AM (MST)
6. "RE: Zeiss customer service "

>So I called back Friday. Got
>ahold of another fella in
>their service dept that was
>quite apologetic. Promised he would
>call back soon as he
>could figure out what was
>up.
>He did call back! Seems as
>though balls got dropped a
>couple times due to unexplained
>circumstances, but the binos had
>to be shipped to Germany
>for repairs. Don't have the
>equipment here for it. Just
>shipped out, and gonna be
>6-8 weeks to get them
>back.
>After reiterating my problem with a
>shortly upcoming hunt, he said
>they would ship me a
>loaner pair to use until
>mine get back across the
>pond. That's more like the
>service I expected from Zeiss!
>

Glad it worked out for you. Zeiss has a long standing reputation for quality and service and I'm happy to see they are continuing that tradition !

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nripepi
(956 posts)
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Sep-05-17, 
03:01 PM (MST)
7. "RE: Zeiss customer service "

I have had mostly good experiences with them, including sending in a bino that the focus wheel broke on and them sending me a brand new pair instead of repairing them. Surprised me, but I took it.

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oilcan
(2715 posts)
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Oct-06-17, 
09:47 PM (MST)
8. "RE: Zeiss customer service "

After this hunting season I have to send mine in for the same issue somehow I scratched the lens. Hope it doesn't take that long to get them back.

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