I have a little rant about Cabelas . I used to be all about Cabelas customer service and would even drive right by Sportsman's whorehouse to give Cabelas my money .
On a elk hunt I had my big sleeping bag rip on me . In my mind I kinda just figured oh well things happen . The bag is the Cabelas brand Magnum 44 . It wasn't all that old , but it was a gift from a family member so there was no receipt . The Cabelas name is printed all over the bag .
I was just going to keep using the bag until it was unusable and then break down and buy a new bag . Then a buddy pointed out items with the Cabelas name on them have a life time warranty . When he said that it jogged my memory that I was talked in to buying some cabelas hiking boots that the sales kid kept bragging up that they had a lifetime warranty . The boots where 300 bucks , about twice what I would normally pay for hikers . I figured with a life time warranty they would be worth trying for the price . I was asking the sales dude if lifetime meant a couple of years or the life of the boots , but he assurred me it meant lifetime . I was leary , but I did it .
Any way back to the sleeping bag . I looked online and read that only clothing and footwear with the cabelas brand had the warranty . I figured it was worth calling customer service at my local store . The customer service gal listens and then tells me , oh ya bring the bag in and we will exchange it .
I take the bag in at which point the tell me the bag is discontinued and the warranty is only for one year . I hear that about the fact they consider lifetime as being one year while I'm thinkin about those boots I just bought . He clarifies that the twice as expensive boots only have the one year warranty .
They didn't want to exchange the sleeping bag and was playing some games about the bag not being available . They give me a gift card for 99 bucks and tell me thats what the bag sold for . Remember it was a gift , and no way i'm calling Grandma and asking how much was that bag ?
I go to the camping section to see what kind of sleeping bag 99 bucks will buy . I look and lo and behold there is that Magnum 44 with a price tag of 219 bucks . I'm ready to explode , but the camping manager ended up making a staight across swap .
I'm still debating if I'm going to keep the boots after the games they have played . Don't get me wrong , I still really like Cabelas and would rather give them my money that Sportsman's . I'm just trying to save some body else a big headache and remember the whole buyer beware motto when they start trying to upsale " lifetime " .