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Swarovski service *****

 
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bucklover
(1200 posts)
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Jun-21-11, 
07:13 AM (MST)
"Swarovski service *****"

LAST EDITED ON Jun-21-11 AT 07:15 AM (MST)

I have an old pair of 8 by 30 Habicht SlC binoculars that I bought around 20 years ago. I just left them in my truck for my grandkids to have something to look through. They had become very dull and gray. The brightness was just way gone. My friend told me to send them in to Swarovski to see what they would do with them. I called Swarovski and explained to them what I had, and they told me to send them in and gave me all the necessary info. It was only about 4 days later that they called me back, and told me that they had inspected the binoculars and they were going to rebuild them. They would replace all parts and said the outside part was too old and discontinued so they wanted to know what color I preferred, green or black. I told them green. They said my old pair was just water resistant, and my new pair would be water proof. I don't know how you rebuild something by replacing all the parts. Sounds like they're going to just send me a new pair of binoculars. They also said I should send them in every 3 to 5 years to be gone through. Good info for those of you that own Swarovski. I told them I would spread the word on the quality of their customer service and that is what I am doing. It's very nice to be treated this way in this day and age. Thanks Swarovski, you are much appreciated. I just wish I had bought 10 powers way back then.

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  Table of Contents  

 Subject   Author   Message Date   ID 
 RE: Swarovski ...  HorseCreek      Jun-21-11   1 
  RE: Swarovski ...  littlejoe      Jun-21-11   2 
   RE: Swarovski ...  Bill_in_SD      Jun-21-11   3 
    RE: Swarovski ...  fatrooster      Jun-28-11   4 
     RE: Swarovski ...  bucklover      Jun-29-11   5 

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HorseCreek
(2186 posts)
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Jun-21-11, 
09:44 AM (MST)
1. "RE: Swarovski service *****"

You get what you pay for in hunting gear!


Traditional >>>------->

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littlejoe
(1268 posts)
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Jun-21-11, 
11:55 AM (MST)
2. "RE: Swarovski service *****"

I dealt with them in the past as well and nothing but top notch.

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Bill_in_SD
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Jun-21-11, 
12:58 PM (MST)
3. "RE: Swarovski service *****"

If you want 10 power binos, call them and ask if you can upgrade them for a cost. Since, you are getting a new pair. Fyi Bill

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fatrooster
(4028 posts)
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Jun-28-11, 
08:17 PM (MST)
4. "RE: Swarovski service *****"

I also dealt with them last year with a damaged scope. Fixed it free of charge. fatrooster.

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bucklover
(1200 posts)
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Jun-29-11, 
09:05 PM (MST)
5. "RE: Swarovski service *****"

Just got my 3 X 30s back today. Same day they said I would get them. The list of parts was so long I don't think there is anything left of the old pair. They were just plain wore out. And of course, they are SWEET! They are definitely upgraded. SLCs, waterproof, the works. No charge and they paid for return shipping. Thanks again Swarovski for standing behind your products.

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