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Pentax Warranty

 
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akamissedagain
(159 posts)
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Aug-06-12, 
01:15 PM (MST)
"Pentax Warranty"

I have a pair of 10 year old pentax DCF WP 10x42 that got destroyed by a dog, I sent them in to a pentax service company expecting to recieve an estimate to fix them instead got back the binoculars fixed as good as new at no cost, turnaround was about three weeks. I was more than pleased and wanted to share with others that might want to know about pentax service.

Thanks

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  Table of Contents  

 Subject   Author   Message Date   ID 
 RE: Pentax War...  GSJ      Aug-06-12   1 
 RE: Pentax War...  GLEDEASY      Aug-07-12   2 
  RE: Pentax War...  Bruinbrewin      Aug-08-12   3 

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GSJ
(261 posts)
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Aug-06-12, 
03:24 PM (MST)
1. "RE: Pentax Warranty"

LAST EDITED ON Aug-06-12 AT 03:24 PM (MST)

Pentax is an outstanding company. Most of their optics carry a forever warranty fix or replace at their discretion. The DCF ED line of bino's is as good as anything you'll ever look through. I'm often surprised they don't get more praise from the hunting forums. The birding crowd loves them.


the artist formerly known as "gemstatejake".

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GLEDEASY
(759 posts)
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Aug-07-12, 
10:33 PM (MST)
2. "RE: Pentax Warranty"

That's interesting to hear. My dad has a pair of pentax bino's (not sure which ones) that he's had for a couple of years. He's had to return them for repair on the focus knob 3 times. They've charged him $20 bucks each time. He was hoping that this time around they would just let him upgrade his bino's on the return and have them keep the old pair which they said no to.

Hope they continue to give good service as you have received.

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Bruinbrewin
(354 posts)
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Aug-08-12, 
05:10 PM (MST)
3. "RE: Pentax Warranty"

I hope you have luck with Pentax, I had such bad experiences with 2 of their sets of bino's and terrible customer service that I still have a bad taste from those experiences that i will bad mouth them to the grave. Very poor product and took multiple complaints to corporate to get any attempt at restitution. Once I got restitution 4 months later I sold them new in box on a forum/craigslist
BB

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