SageHunter29
Active Member
- Messages
- 126
I'm not sure if any of you have had to send anything back to Zeiss or not, but my experience has not been very good. It started back in November when I was getting ready to go to Texas and was checking to make sure my gun was on. As I lifted up the gun it was apparent something was rattling in my scope. So I called Zeiss and they said to ship it in. I told them about the time frame I was looking at. There was not any sort of accommodation they would make. But they told me 8-10 weeks (perfect-now I had to buy a new scope).
Now here we are almost the middle of March and I have yet to see the scope. Now I really don't care to use the scope again (I'm just going to sell it) it just blows my mind that companies like Vortex will pay to overnight a scope to make sure you have it for your hunt, and Zeiss can't even get a scope back to you within 16 weeks. Even if the optics were better (don't think they are) why would anyone do business with them knowing about their poor service?
Now here we are almost the middle of March and I have yet to see the scope. Now I really don't care to use the scope again (I'm just going to sell it) it just blows my mind that companies like Vortex will pay to overnight a scope to make sure you have it for your hunt, and Zeiss can't even get a scope back to you within 16 weeks. Even if the optics were better (don't think they are) why would anyone do business with them knowing about their poor service?