New Online Application issues

mano_a_mano · Feb 11, 2019

Anyone have issues with the new online application tools?

The receipts no longer show detail about what you submitted i.e. no way to confirm from the receipt what I applied for. I like have the prior format where I had confirmation of what I submitted in case of errors during the draw process or by G&F.

Also, I add my email to receipts for each of my family members as I submit them but it turns out the receipt doesn't show whose application it was. It just shows my billing name/email (me) so now I can't distinguish which receipt is for which person.

Add to that, the last one I submitted was for me. The online app reported an issue after I hit the "pay" button as if the payment didn't go through. But my credit card sent the notification for the $13 app fee. (I get instant emails on anything hitting my cards.)

The online apps used to be the fool proof way to ensure you didn't screw up the app or payment and you could easily verify it. Doesn't seem that way now.

mano_a_mano · Feb 11, 2019

Oh and I forgot to add:
For the first few where I remembered to enter my (optional) email on the billing page, I have a receipt. For the others, I did not get an email but if I want to update the credit card I need the order number from that email to do it. <I was looking to use that method as a back door to verify my app went thru.>

mano_a_mano · Feb 11, 2019

I did notice today that I can now see the apps for one of my sons and my wife are "pending" in their portal account. Nothing showing on mine.

Think I'll try re-applying and chase down the refund for the prior error after.

Took forever to get passed the busy signal on the phone and now sitting on hold forever.

mano_a_mano · Feb 11, 2019

Update: finally got through to a person at G&F.

Despite being an online app, it takes a day or so for the online app to show up on your portal. Saturday apps finally showed up this Mon afternoon. Had to go create a portal for the kids who didn't have one to verify theirs. Still can't see the order numbers to update the credit cards.

The G&F also saw the receipts all under my name not the applicants name and they weren't all time stamped (I know the order I submitted) so she had to go to each family members account and look them up separately. For the receipts I do have, I still can't tell which ones apply to which applicant and neither could she. Looks like everyones apps went through except for mine.

While on hold waiting for G&F to answer, I had no app showing on my portal so I resubmitted my app using a different credit card. It went thru just fine. When G&F finally got on phone some 10-20m later, she saw my app pop up in my account (showed up while we were talking). She indicated that the tool would not have let me apply twice so if there is any doubt about an application, just try to apply again.

I'll wait a few weeks for the smoke to clear and then go about getting G&F to apply my refund on the charge that went through for my app on Sat. that apparently didn't take.

mano_a_mano · Feb 11, 2019

Update again:
Despite what the G&F lady on the phone indicated, my daughters portal also showed no application (hers was the other one I forgot to add the optional email too). I just went back into the tool and resubmitted AND it let me. So either there are two apps (which supposedly cannot happen) or I have yet another refund pending despite the online system originally showing it went through.

Hope you all go in and verify your app shows on your portal.

Joe2Kool · Feb 11, 2019

I submitted ours last weekend and didn't have any issues. Got e-mail receipts and CC hits for the correct amounts. But I'm gonna check my portal now.

goldhunter · Feb 11, 2019

trying to apply tonight. Can't get a license purchased. Keeps telling me I have timed out. Is it working for everybody else?

huntazido · Feb 11, 2019

I just applied for family and had no problems.

Terrible on-line application process compared to other states though. This years is even worse than previous years.

Mbogo · Feb 11, 2019

It was timing out on me earlier as well but is working now.

I thought Nevada had worked hard on achieving the worst tag application website.
Arizona obviously saw this as a challenge and said, "hold my beer and watch this . . . "

WapitiBob · Feb 11, 2019

Their IT guy quit and made sure he didn't leave them any notes. This portal is a temporary fix to get thru the Elk draw.

goldhunter · Feb 11, 2019

no, just tried again, timed out as soon as I hit continue. That will teach me not to wait

BGbasbhat · Feb 12, 2019

Just did a bit ago and seemed to work fine. Try early when there aren't as many users.

"...I'd rather be tried by twelve than carried by six..."

brushcreek · Feb 12, 2019

been trying to get a license for 45 minutes this morning - get a "timed out" message every time.

OutdoorWriter · Feb 12, 2019

I just did bonus point buys for both elk and pronghorn. Since I already had a portal account, it took me about 12 mins. to do both with no issues.

TONY MANDILE

How To Hunt Coues Deer

goldhunter · Feb 12, 2019

nope, tried both, logging in first and not logging in, both timed out, I guess all I can do is keep trying

sounds like I'm not the only one so hope I'm not just doing something wrong

OutdoorWriter · Feb 12, 2019

Try clearing out your cache and history or try a different browser if you have one available.

>nope, tried both, logging in first
>and not logging in, both
>timed out, I guess all
>I can do is keep
>trying
>
>sounds like I'm not the only
>one so hope I'm not
>just doing something wrong

TONY MANDILE

How To Hunt Coues Deer

MuddyBoots · Feb 12, 2019

I've been getting the same ?timed out? this morning too. Nothing like some frustration first thing in the morning.

goldhunter · Feb 12, 2019

finally called in and they sold me a license over the phone, then still wouldn't let me enter draw but kept trying and got it done after much difficulty

very good experience on phone but on line experience sucked, thanks for the input, I'm sure that one NR 23 south tag is mine

huntin50 · Feb 12, 2019

I tried to buy a license and apply last night several times, and got timed out every time, even when I was only in the system a minute or two.
I did apply for my son, but his license expires on 2/13/2019, tomorrow.

It is at least a 20 minute wait on the phone for customer service

Will I still need to buy a license to qualify for the draw,or is a current license during application period ok?

Thanks for a little help.

brushcreek · Feb 12, 2019

>finally called in and they sold
>me a license over the
>phone, then still wouldn't let
>me enter draw but kept
>trying and got it done
>after much difficulty
>
>
>very good experience on phone but
>on line experience sucked, thanks
>for the input, I'm sure
>that one NR 23 south
>tag is mine

what number did you call? main number is busy of course.

huntin50 · Feb 12, 2019

602 942-3000
The main office. on hold at another office now.
thanks

goldhunter · Feb 12, 2019

I used the same main office number, about 10 min wait when I did it, probably a lot of the same problem

brushcreek · Feb 12, 2019

I called the Yuma office and got through to a customer service person pretty quickly. Bought my license and then applied online for elk /pronghorn.

Bwht4x4 · Feb 12, 2019

Looks like AZ now takes the lead for the worst online application! And how many times do they need to know my SSN!!

RoughCountry · Feb 12, 2019

I think AZGF is teaching everyone not to wait until the last minute to apply.

Joe2Kool · Feb 12, 2019

Glad I got mine done a couple weeks ago.

COLOhunter · Feb 12, 2019

I had issues earlier, but it seems to be running better now just in case anyone is still working on it.

Won't wait this long next year!

264mag · Feb 13, 2019

It's easier to buy a license than to apply for a hunt ?

Gator · Feb 13, 2019

My buddy was on hold for almost 2 hours.
It only took me a hour.

"I have found if you go the extra mile it's Never crowded".
>[Font][Font color = "green"]Life member of
>the MM green signature club.[font/]

264mag · Feb 13, 2019

My Nephew got his license but could never get his apps to go through, it took me several attempts for mine to go through, I liked it the other way a lot simpler.