LAST EDITED ON Nov-03-16 AT 01:49PM (MST)[p]I had decent customer service from them once I did locate a phone number, but did not like the "fix" to my problem.
Note: I was using my iphone, not a gps and card.
I was preparing for my Colorado hunt probably 7-10 days prior to leaving and wanted to use my offline maps for my iphone. I saved/downloaded all my maps - about 10 of them in total. They take a while to download, but I figured I was done once they were downloaded.
I drive 14 hours, get to my unit, turn the phone to airplane mode and figure I was good to go. Get the paper maps out and turn on OnXmaps and nothing but grey maps and little red arrows. WTH I think to myself. Fiddle with it for 30 minutes or so and then drive back to town where I had service. Google up the phone number and call them. The nice man on the other end of the phone indicates that there was an update to the server and that I needed to delete the app from my phone, reload the app, and re-download the offline maps. WTF! I'm in Colorado ready to hunt. That's bull. Instead I head to my hotel, check in, and sit in the room and re-download all my maps. I was hot. Maybe this was just user error, I don't know. Talk about losing confidence in a product. How do I prevent this from happening again?
