>>Vortex customer service/warranty does get a
>>lot of attention. I
>>think it's because a lot
>>of their products end up
>>back at customer service to
>>get fixed.
>
>People say this all the time,
>and I agree to a
>point, but there are whole
>lot more people hunting with
>vortex optics than there is
>swaros. I think it creates
>a little bit of a
>false perception that the vortex
>warranty gets used a lot.
>Plus there is the other
>factor of, if you have
>a warranty, why not use
>it. I know people who
>have used the vortex warranty
>to fix things that didn't
>really inhibit the function of
>the optic, more just the
>appearance.
>
>I also believe vortex optics get
>abused a bit more than
>people abuse their swaros. So
>while the swaros might be
>more durable, it's hard to
>really tell cause everybody pulls
>the kid gloves out on
>expensive optics and the vortex
>get thrown and bounced around.
>
>
>I'm not even a huge vortex
>fan, but just don't think
>the perception that Vortex's warranty
>gets used more than everybody
>else is being completely fair
>to them. I've owned a
>couple of their products over
>the years and they've been
>a good value at the
>price and never had to
>warranty anything myself. Not my
>favorite stuff, but it is
>nice for the average guy
>to know he has something
>to fall back on.
Their QC is garbage, I looked through 3 set of new razors in the store a few weeks back, diopter set the same on each and there was quite a range of optical quality variation.
For the money there are lots of better optics at the same price point all the way around..
