Swarovski repairs

treedagain · Jun 17, 2019

Sent my Bino's in last week and just a letter saying it would be 6 to 8 weeks. Anybody get a quicker turn around than that???

How to start an argument online:
1. Express an opinion
2. Wait

Homer · Jun 17, 2019

you'll have them back in three

elkassassin · Jun 17, 2019

Ya!

Like Homer Said!

When they Had Mine they Didn't get the Dent Taken out of the One Tube!

I Might have to send them back again!

I know so many people in so many places
They make allot of money but they got sad faces

It Ain't Easy being Me!

Deerlove · Jun 17, 2019

Mine have been 2weeks.

blktljunkie · Jun 17, 2019

Sent a spotting scope eyepiece in last year for bubbles in the glass and never heard anything for three weeks then a new one showed up in the mail at no cost, no complaints from me

DeerHunter53 · Jun 18, 2019

Anyone have an address for them as I need to send in mine to fix one of the holders for the straps.

DirtyTough · Jun 18, 2019

LAST EDITED ON Jun-18-19 AT 07:22AM (MST)[p]I just got a scope and bino's back. The scope which had to go to Austria was about 6 weeks. The bino's took 7.5 weeks.

Deerhunter53 its best to just call them.

tvbrewster · Jun 18, 2019

Info follows:

https://www.swarovskioptik.com/birding

REPAIRS

Thanks to the high standard of quality and first-class workmanship, SWAROVSKI OPTIK Products are virtually maintenance and repair-free.
Nevertheless, should you require any maintenance or servicing, our in-house service department will be happy to assist you.
Consumers and Authorized Retailers located in the US and Canada can initiate service orders and receive status updates online! Click HERE to go to the online repair portal.

Whether requesting a service order online or by phone at 800-426-3089 prompt 2, you will be asked to provide the model, serial number and what the issue is you are experiencing, along with the owners name, contact and shipping information.
Our business hours are Monday thru Friday 8.30 AM - 5:00 PM EST.
Canadian residents will receive assistance with customs and shipping documentation. At the time the service order is issued, a service order number and instructions on how to return your product will be provided.

We will notify you of the receipt of your repair immediately. Please call us if you do not receive notification.
a) If the repair is a warranty case:
SWAROVSKI OPTIK will carry out a warranty repair at no charge.
b) If the repair is not subject to the product warranty:
You will receive a cost estimate for the repair by phone call, mail or e-mail from SWAROVSKI OPTIK North America. No repairs will be performed until we have authorization.

If you have any questions about repairs, servicing or about your warranty please contact us

SWAROVSKI OPTIK NA LTD.
Service Department
Tel. 800-426-3089 prompt 2
E-Mail warrantyrepair@swarovskioptik.

treedagain · Jun 18, 2019

UPDATE
got a call on my Binos, cost me $50 to expedite them to get here by the 27th of June so i will have them for my 1st scouting trip in Nevada for my sheep hunt.

They told me if i did not expedite, it would be the last week of July.

How to start an argument online:
1. Express an opinion
2. Wait

mightyhunter · Jun 18, 2019

Used Swarovski services in the USA on a pair of Kahles Binoculars. Didn't hear anything for weeks. After my inquiry, they wanted nearly half the original cost of the binoculars to repair them. Stick with companies that stand behind their products. Leupold, Vortex, Maven. just sayin...mh

littlebighorn · Jun 18, 2019

Hey Treed,
If you don't have them back before you need to leave, hit me up and I'll let you take mine!
Nothing worse than planning a trip to look for sheep and not having the right glass!

treedagain · Jun 18, 2019

Hope it does not come to that....LOL....appreciate the offer.

How to start an argument online:
1. Express an opinion
2. Wait

hornkiller · Jun 18, 2019

My older swaro 80mm was 8 weeks on the dot!

treedagain · Jun 19, 2019

Fun fact, I sent my Vortex spotter in the same day and was just emailed it will arrive no later than 6/24.

How to start an argument online:
1. Express an opinion
2. Wait

Deerlove · Jun 19, 2019

The difference Tree is that the best warantee is the one you DON'T have to use.

Blank · Jun 19, 2019

I called during the summer two years ago, when they would not be super busy, and asked about a factory cleaning and inspection under warranty. The lady on the phone was pleasant and said of course they would. I sent my original pair of 20 year old 8x30 SLC WB in, and 10 days later I received a call from their service group saying I obviously used my binos a lot, and the lenses were extremely scratched due to the amount I carried them.

They asked my permission to replace all the lenses, repair the worn body, and change out the old style eye cups for the new upgraded twist out ones. They apologized that the lenses would not be covered by warranty due to use, but the cost would only be $135 to my door.

I tripped all over myself saying "Heck Ya", and I got basically a new set of glasses out of the deal. They have my vote for excellent service!!!

heartshot · Jun 20, 2019

>The difference Tree is that the
>best warantee is the one
>you DON'T have to use.
>

That's what the Swaro guys say but by the looks of this thread it is getting used quite a bit. Even by you (post #3)

Cahunter805 · Jun 20, 2019

>>The difference Tree is that the
>>best warantee is the one
>>you DON'T have to use.
>>
>
>
>That's what the Swaro guys say
>but by the looks of
>this thread it is getting
>used quite a bit.
>Even by you (post #3)
>

Most guys are sending them in for a free cleaning or refresh. Not actually warranty issues. Swarovski has amazing customer service and has my business for life.

Crndgs8 · Jun 22, 2019

Sent my 12x50 EL?s in April 17th and just got them back today. They look brand new and was charged nothing.

Every email I sent regarding my warranty had a friendly response within 24 hrs.

Swarovski is a one time investment on the best glass available.

BuzzH · Jun 23, 2019

I don't recall how long my swaro's were in the shop being repaired.

I was on a deer hunt in SE Montana and IIRC, my swaro slc's were about 3 years old at the time.

One side fogged on the inside and I had a single bar of cell coverage where I was. I called swaro repair on the east coast and told them what happened.

The gal I talked to asked for the serial number on my binoculars and while I was on the phone looked up an address at the nearest town where I was hunting. She found a local business, called them on another line, and sent a new pair of EL's, overnight fedex to that business. I went in the next morning at 10 AM and picked up the loaner pair, finished that hunt. Got home sent mine in for repairs, kept the EL's until the hunting season was over. A while later, mine showed up, boxed up the loaner pair of EL's and everything was right with the world.

Maybe its about how people approach the company with their problem...but I was pretty impressed with how that all happened. Cost me a day of glassing with a monocular and a morning hunt waiting on fed ex.

But, it all worked out:

Swaro will have my binocular business...

slamdunk · Jun 23, 2019

Got my binos back in 2 weeks, free of charge!?

hornkiller · Jun 24, 2019

Where did the vortex clan go?

WHT_MTNMAN · Jun 24, 2019

I have 3 pairs of swaro binos and 2 spotters and 1 vortex bino and 1 rifle scope. I have to send the vortex back every year for something. Ive sent 2 things EVER back to swaro in over 15 years. 1 I dropped and broke lens 1 for cleaning.

fullcry · Jun 25, 2019

Everything I own is Swarovski.
I dropped my Long distance Binos in New Mexico one year. I stood on the side of the road in shock.nothing ruins a hunt faster that broke Binoculars when you are looking at Big Mountains.
I called Swarovski and they said the same thing.?What town are you close to??
It was a 3 hour drive but The next morning I had working glass.
After the hunt I sent both pairs back to them.
Treed don't need Binos anyway.
The guys he has to help him are much better glasses than he is.?

RRCowboyStar · Jun 25, 2019

Sent back a pair of 18 year old 8x's for cleaning. Four weeks later I received them back, looked better than the day I bought them.
They enclosed a note that they had to polish the glass do to heavy use. Would note consider anything else.

treedagain · Jun 25, 2019

As usual Fullcry is over estimating his ability's. He is just jealous of me drawing and filling tags he only dreams about.

Got my Binos back yesterday, As good as new.

How to start an argument online:
1. Express an opinion
2. Wait