Phantom Hunter
Very Active Member
- Messages
- 2,083
I recently wrote Alpen the following message;
I have an Alpen window mount for spotting scopes. On a recent antelope hunt
the top portion which tightens the head broke. Is there a way to get it
replaced?
One day later I get this reply;
Thank you for your inquiry. We are terribly sorry for the inconvenience. We
will send you a replacement window mount today, free of charge. Thank you
for choosing Alpen Optics, we value you as a customer.
Just wanted MM folks to know how well Alpen treats customers. I will look to them for products in the future.
I have an Alpen window mount for spotting scopes. On a recent antelope hunt
the top portion which tightens the head broke. Is there a way to get it
replaced?
One day later I get this reply;
Thank you for your inquiry. We are terribly sorry for the inconvenience. We
will send you a replacement window mount today, free of charge. Thank you
for choosing Alpen Optics, we value you as a customer.
Just wanted MM folks to know how well Alpen treats customers. I will look to them for products in the future.