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Vortex has awesome customer service!!!!!!!!

 
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RV
(159 posts)
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Nov-14-11, 
11:51 AM (MST)
"Vortex has awesome customer service!!!!!!!!"

Vortex is a great company to deal with. I had a broken center post on a High country tripod. I contacted Vortex and received a new center post in the mail in three days. Awesome customer service. I will be looking at purchasing more Vortex products in the future.

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  Table of Contents  

 Subject   Author   Message Date   ID 
 RE: Vortex has...  mmwb      Nov-15-11   1 
  RE: Vortex has...  theox      Dec-01-11   2 
   RE: Vortex has...  bowhunt      Dec-14-11   3 

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mmwb
(2122 posts)
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Nov-15-11, 
09:18 PM (MST)
1. "RE: Vortex has awesome customer service!!!!!!!!"

Similar experience here. Had a nomad spotting scope set up in the living room. My 11 year old hooked a tripod leg and it fell over onto the hardwood floor. The scope base and swivel ring broke. Sent it in and they sent it back repaired within a week. Very professional and friendly service. I offered to pay for the repair as that is just plain equipment abuse in my mind and she wouldn't hear of it.

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theox
(2106 posts)
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Dec-01-11, 
08:20 PM (MST)
2. "RE: Vortex has awesome customer service!!!!!!!!"

agreed! have used the warrenty 3 times now always returned within 10 days from day i shipped. dust invaded in the binos once. broke the binos in half at the hinge another time. and spotter had some debris on interior .
sent in replaced or fixed it no questions asked. great company to work with and they will get my business as i upgrade my optics over the years.

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bowhunt
(3262 posts)
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Dec-14-11, 
12:45 PM (MST)
3. "RE: Vortex has awesome customer service!!!!!!!!"

They certainly do take care of a guy!

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