DonMartin
Very Active Member
- Messages
- 2,077
I don't usually complain about the services of a company,but in the case of the repair of my Leica 15x56 Geovid binoculars, I want to share this experience with you as you may be considering purchasing these high end glasses.
Last December, I had the unfortunate experience of falling down, and in the process banged up my Leica 15x56 Geovid binoculars pretty bad, after they flew out of the case and hit some rocks (They were tethered too).
On January 2, 2018 I sent an email to COMPANY 7 in Montpelier Maryland explaining that I needed the binos repaired ASAP as I had spring hunts to do.
On January 5 I get an email on instructions on how to send them back. I also asked for loaners since I had a number of spring javelina and turkey hunts to do.
I hear NOTHING till April 9 when I send them another email.
Still no loaners, no estimates, NOTHING just this statement. "It has been nearly three months since your binocular was logged in and sent on, still we have not been able to provide either an estimate, or warranty determination, Since we sent the binocular on, and with our report, we have received no communication back from channels about the status of your binocular."
Today, May 1, I called the company and spoke with the guy I had been emailing about this.
He says he is disappointed and will send another email to the higher ups including the Customer Relations USA lady and will let me know.
Is this not unbelievable?
I've been a loyal Leica customer for many years... How do you think I feel now?
How would YOU feel if this was happening to you?
Don Martin
Arizona Wildlife Outfitters
tp://www.monstermuleys.info/photos/user_photos_2018/14047eyecupissue.jpg
Last December, I had the unfortunate experience of falling down, and in the process banged up my Leica 15x56 Geovid binoculars pretty bad, after they flew out of the case and hit some rocks (They were tethered too).
On January 2, 2018 I sent an email to COMPANY 7 in Montpelier Maryland explaining that I needed the binos repaired ASAP as I had spring hunts to do.
On January 5 I get an email on instructions on how to send them back. I also asked for loaners since I had a number of spring javelina and turkey hunts to do.
I hear NOTHING till April 9 when I send them another email.
Still no loaners, no estimates, NOTHING just this statement. "It has been nearly three months since your binocular was logged in and sent on, still we have not been able to provide either an estimate, or warranty determination, Since we sent the binocular on, and with our report, we have received no communication back from channels about the status of your binocular."
Today, May 1, I called the company and spoke with the guy I had been emailing about this.
He says he is disappointed and will send another email to the higher ups including the Customer Relations USA lady and will let me know.
Is this not unbelievable?
I've been a loyal Leica customer for many years... How do you think I feel now?
How would YOU feel if this was happening to you?
Don Martin
Arizona Wildlife Outfitters
tp://www.monstermuleys.info/photos/user_photos_2018/14047eyecupissue.jpg