I am waiting on mine so can't give you the exact answer you want. I talked to them and as I have not had any real problems with other boots fitting they suggested that I do NOT do the gold package. I also was going to get custom foot beds done at a local ski shop to wear in them, but after talking to them I went with there insoles. Basically Dusty said he wear custom orthodontics in his shoes, but in the Hanwags uses the high country insoles for there added cushioning. With the Gold package they do work with you before and after. Could be just filler strips or could be reforming the heel cup on the boot, etc. I would suggest calling and talking to them, heck don't order right away, think about all that was talked about for a bit and then decide.