Hey Wes n' all, howdy again,
Wes, the pictures you posted are of our latest generation J104, so this means that you've got something with a lifetime guarantee and quality that I believe in and personally back. We haven't had a single warranty return from the packs made of this construction, so I am a little surprised at you expressing concerns about their durability. I think that there was some confusion between the packs of our earlier build and what we're producing now. We've totally redesigned our packs since the first generation, and our stuff is now coming out of the best pack factory on the planet, made of the best materials that are available. In fact, we hear from guides, outfitters, and hardcore hunters on a daily basis that our packs are holding up well and are being used hard every day. These are moose and elk guides, hauling meat every day in these things, and nobody's calling me up and telling me anything but that we have an awesome pack for hardcore hunting, and yeah, once in a while somebody wishes that some panel or other were different on it, but that's always going to be the case. (Sometimes I wish the cup holders in my truck were in a different place, but maybe everybody else in the world likes 'em...)
You mentioned that you had a tear developing on a shoulder strap on your previous pack. I haven't ever seen a problem there, but if it happens of course I'd appreciate your letting me know about it. I'm a picky sucker, and a stickler for quality, so if I was getting packs back I wouldn't be happy about it. But our repair line has been so insignificant, particularly given the quantities of product that we've shipped, that I know that our quality is unparalleled. So I'm pretty happy, and am very confident in the quality of our product. Once again, we take pride in taking care of our customers, so I would want to be the first to know if anybody has a problem. But I don't think you will; take a close look at the pack, at the reinforcing lining, at the bar tacking, and you might begin to get the idea that this is a very complex and very tough structure. It's made to carry more than you probably want to walk with, day in and day out.
Cheers,
Glen E.