I have never felt the need to have a service apply for tags or PPs for me because I only hunt Wyoming and their online application is very easy to use. It would seem that if a reputable service screwed up like that, or like Cabelas did when they missed the date in AZ for hundreds of applications several years ago, that they would do whatever necessary to rectify the situation. However, I guess what we are talking about would be just about impossible to rectify because the way things are going if you miss one PP, bonus or loyalty point nowadays in some states it just about completely puts a person out of the running for certain tags for many years, if not forever in some units. I think I will continue to do all my own after seeing the Cabelas screwup, which was unreal in the number of people it affected, and reading about other service screwups. Sorry to hear about your problem and hoping that you can get back on track and be able to do your planned hunt within a reasonable amount of time!