Rockchuck
Member
- Messages
- 47
So, I recently ordered some boots from Hanwag as I have heard good reviews of their boots. Unfortunately, their wide sizes run too narrow for me and I need to return them. Their 30 day return policy seemed nice in that it allows me to return them since they were never worn outside and are still in brand new condition.
Here is the rub: I have emailed them 3 times in 8 days and have left as many voicemails as well asking them to provide me with an RA# and shipping address to return the boots. Their website says they will not accept returns without an RA#.
Thus far, I have received no response via email or phone. I am still within the 30 day window as I place the order on 10-07-15, but the days are ticking away.
I am getting a little concerned as 8 days seems like plenty of time to respond...
I am using their phone number listed on their website (855) 996-3746 and the email they specify as well: [email protected].
So, no mix-up there to fog things up.
Has anyone else experience problems like this with Hanwag? Anyone have alternate contact info they have used for them before?
Here is the rub: I have emailed them 3 times in 8 days and have left as many voicemails as well asking them to provide me with an RA# and shipping address to return the boots. Their website says they will not accept returns without an RA#.
Thus far, I have received no response via email or phone. I am still within the 30 day window as I place the order on 10-07-15, but the days are ticking away.
I am getting a little concerned as 8 days seems like plenty of time to respond...
I am using their phone number listed on their website (855) 996-3746 and the email they specify as well: [email protected].
So, no mix-up there to fog things up.
Has anyone else experience problems like this with Hanwag? Anyone have alternate contact info they have used for them before?