Fortus, There have been changes in both personnel and policy at Leica. The new man in charge of Sport Optics is aware of past policies that left a bad taste in some folks mouths and has made some changes.
My hunting buddy just sent his Geovids in for an alignment problem and they were repaired, and returned at No Charge. He had them back in about two weeks...
I spoke to the Leica reps at the SLC Expo and they told me about the changes... My buddies experience reflected that and was a good one with Leica service. NJS