MNHunter, Now it isn't saying "customer not found," it's saying "SSN is invalid." I'm not even entering my SSN. So I called as you suggested, and they couldn't tell me why it was doing that. From the sounds of it, somebody may be calling me back, but the guy didn't sound real confident with that either. Sounded more like he didn't know what the problem was and didn't know how to fix it, and wasn't going to try. Although he did say something about he would tell his supervisor about the problem. I can't even get into the system to purchase licenses and look at the history of what I have purchased! It gives me the same message. I tried logging in as my brother, with his WILD I.D. and I got the exact same thing. I'm now wondering if it could have something to do with my brother and I having the same birth date, and same last name, so somehow the computer is mixed up and saying the SSN is wrong. I guess I'm the only one still having problems? Well, other than my brother...